Report on Telecom Consumer Rights Education Program (2018-2019)

Authors: Chinmayi S K and Rohini Lakshané*
The “Report on Telecom Consumer Rights Education Program (2018-2019)” presents the highlights from a year-long education program for women telecom consumers conducted by
the The Bachchao Project in Manipur from December 2018 to August 2019. This program was made possible with support from Internews.
This program was conceived as a result of our experiences and observations from the study “Of Sieges and Shutdowns”. This report elucidates on the objectives of the program, the programmatic activities we conducted, the curriculum and design of the consumer education workshops, and our lessons and challenges. We hope that this report will benefit similar endeavours in Manipur and in the field of
consumer education.


Download the report here:

Report on Telecom Consumer Rights Education Program (2018-2019)

*in alphabetical order

Workshop Design for Feminist Investigation of Access

By Chinmayi S K and Rohini Lakshané

We are publishing this design document to serve as a guideline for conducting an interactive event or a workshop to understand and document how intentional Internet shutdowns affect the lives of women, especially those living in sensitive geographies. It takes into account the best practices and principles of organising feminist meetings and is especially focussed on researching questions about women’s access to the Internet.

We first conceptualised and used this design for a two-day interactive and exploratory workshop held in 2017 in Manipur, India in partnership with the Integrated Rural Development Service Organisation (IRDSO). The workshop was a part of a pilot project to research the effects of unreliable mobile networks and intentional Internet shutdowns on the lives and livelihoods of women in Manipur. 16 women activists, NGO workers, and entrepreneurs from Manipur participated in it. A report entitled “Of Sieges and Shutdowns” comprising the findings from this workshop and subsequent research activities was released at RightsCon 2018 in Toronto, Canada.

The event in this document has been envisaged for interacting with activists and organisations functioning in different areas of empowerment of women: human rights; relief for victims of domestic abuse; economic independence; access to education; increasing the participation of women in governance; and so on. This methodology can be used to investigate these questions:

  1. What are their patterns of Internet usage?
  2. How have intentional Internet shutdowns impacted their lives?

We are releasing this document under a CC BY-NC-SA 4.0 International license so that other feminist groups conducting research and advocacy on related topics could adopt this design into their pursuits. Feedback, suggestions and comments that could help us enrich this design for future use are welcome and much appreciated. If you would like our help in applying this design to the context of your research or advocacy, please email us: theteam [at] thebachchaoproject [dot] org

Workshop Design: Of Sieges and Shutdowns
Workshop Design: Of Sieges and Shutdowns